Reverse Logistics Services

Overcome the complexities of returns smoothly with our reverse logistics services. We help you turn the challenge of returns into an opportunity for customer loyalty and improved operations.

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99.99%

Shipment Accuracy

99.9%

On Time Fulfillment

99.9%

Inventory Accuracy

99.9%

On Time Inbound Receiving

90%

Overall Customer Satisfaction

How Our Fulfillment Services Work

We Receive Your Order

Integrate your store and send your orders to our warehouses, all while ensuring real-time inventory management.

We Store Your Inventory

We carefully store your inventory in our warehouses, maintaining secure conditions for products.

We Ship Your Order

We pick and pack your products securely, ship with trusted carriers, and ensure timely delivery to your customer’s door.

We Optimize Your Returns

We manage smooth returns and product exchanges, and automate refunds upon customer return.

Why Choose Rush Order Reverse Logistics Services

Our reverse logistics services simplify your operations and improve your brand reputation through several key advantages:

Cost Savings: By optimizing return processes and transportation routes, we help reduce operational costs and maximize the recovery of value from returned goods.
Improved Inventory Management: Swift processing and accurate reintegrating of returned items into inventory ensure products are available when needed, improving inventory turnover and efficiency.
Optimized Customer Service: We provide a smooth and transparent return experience, improving customer satisfaction and loyalty.

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How Rush Order Helps You

2-Day Shipping

With our organized logistics and processes, we guarantee timely delivery within just two days of order placement. Whether it's local or international shipments, our reliable service prioritizes speed and accuracy, allowing you to meet the deadlines and exceed customer expectations.
Inventory Management

With our inventory management solution you can track stock levels in real-time and integrate with your platform for efficient inventory control. Stay ahead of demand, prevent stockouts, and minimize holding costs. We will help you improve customer satisfaction with our inventory management system.

What Rush Order Clients Are Saying

Alex, SVP Operations, PopSugar

“Rush Order is a flexible organization that can really adapt to your needs, efficiently scale capacity, and provide the level of process and business rigor that any growing company needs to develop.”
George, VP Sales, Zolt

“From our first meeting, the people at Rush Order were straightforward, gave us real-life examples of success and failures to think about, and embraced our business as their own. While their systems are very useful, it is the people you reach out to get things done and Rush Order gets things done.”
David, E-Commerce Manager, LSI

“Rush Order’s experience in e-commerce fulfillment allowed us to scale effortlessly with minimal effort internally to our company.”
Kunal, Sr. Account Manager, Kinara International

“I highly recommend Rush Order. Absolutely. One hundred and one percent. There should be no question about their capabilities. They are set up to do exactly what you need. And they’ll be an extension of your team.”
Wendover, CEO, Vogmask

“We couldn’t have gotten here without Rush Order. They are completely amazing. We have a terrific account manager. And, every little exception is handled, so we don’t have to worry about anything falling through the cracks. All of the work Rush Order does has given us the ability to pay more attention to growing the business, marketing, and financial planning.”

Less than 20 Seconds Phone Hold Times

In today’s digital age, sometimes phone support is still your best option to quickly resolve customers’ issues in certain situations. Your outsourced CX team prioritizes calls and chats first to eliminate customer frustration.
Leverage dedicated agents or shared resources, depending on your needs and budget.
Less than 4 Hour Account Management Response

Through email, live chat, and phone, you'll get to know your Rush Order account management team by name and trust they will respond quickly to address your most mission critical questions and requests.
20% Improvement on Ever Metric

On average, brands who outsource their customer service to Rush Order see a 20% improvement in CSAT scores and a 20% reduction in customer support inquiries. By blending onshore and offshore customer service teams, we are almost always cheaper too!

Built for the World’s Fastest Growing Brands

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Worldwide Fulfillment Centers

North America

We Integrate with Any Sales Channel. Any Platform. Worldwide.

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Reverse Logistics Services Common Questions

Effective reverse logistics reduces costs by optimizing return processes, decreasing the need for new resources, and reducing transportation expenses. Efficiently processing returns also helps in recovering value from returned products through refurbishing, reselling, or recycling.
Rush Order provides robust support for handling returns, including managing return policies, processing returned items, communicating with customers, and handling refunds or replacements. They also offer detailed reporting and analytics on return trends, helping businesses improve their products and services. This comprehensive support streamlines the return process, ensuring efficiency and customer satisfaction.
Yes, reverse logistics services can handle international returns. These services are designed to manage the complexities of returning items across borders, including dealing with customs clearance, international shipping regulations, and possible tariffs or taxes. Providers of reverse logistics ensure that returned items are processed efficiently and cost-effectively, even when they need to move between countries. This capability is crucial for businesses operating globally, as it helps maintain customer satisfaction and reduce the potential costs and logistical challenges associated with international returns.